Help and FAQs

I've registered but can't sign in yet

New workshops are reviewed before the account is switched on. You'll get an email or SMS when it's ready. If it's taking longer than you'd expect, email us.

I can't sign in

The first time, sign in with an SMS code to your mobile number, then set your username and password. After that, use your email or username and password, or an SMS code. If you've forgotten your password, use Forget password? on the sign-in page.

A technician can't sign in to the Worker app

Check you've added them as a worker app user with the mobile number they're signing in with. Their Worker app help covers the rest.

A technician can't see a job

Jobs appear in the Worker app once the technician is assigned to the work order. Open the work order and check who's assigned.

Can I change a finished job?

Once a work order is completed, it's locked so the record matches the invoice. If something needs correcting on the invoice, issue a credit note.

Can I get my data out?

You can download work orders as PDFs, their photos and videos, invoices, and your team's timesheets at any time: see Reports and exports. For anything else, email us.

Still need help?

Email support@enroute-tech.com and we'll help you with it.