Driver App Terms

These terms apply to your use of the Enroute Driver app (‘the App’), provided by Enroute Tech Pty Ltd (ACN 670 736 562) (‘Enroute’, ‘we’, ‘us’, ‘our’). By creating an account or using the App, you agree to them. If you don’t agree, please don’t use the App.

How we handle your personal information, including your location, is explained in our Privacy Policy, which forms part of these terms.

Last updated: 30 September 2026

1. Who can use the App

You must be at least 18 years old.
The App is for use in Australia.
You can use the App through a company profile, which a fleet or logistics company you drive for sets up for you, or through a Personal profile.

If you use a company profile, the company decides how it uses Enroute. Its own policies also apply to you, and questions about how it uses your information can go to the company as well as to us.

2. What the App does

The App lets you:

complete pre-start and post-trip inspections, with photos and your signature
run trips and keep a trip log: start, breaks, arrivals, finish, odometer, fuel and maintenance
report faults, with photos and video
request breakdown help, on company profiles (for Personal profiles this is coming soon)
find nearby facilities such as restrooms, food and parking

We may change, add or remove features over time.

3. Your records and your responsibilities

Make sure what you record is accurate: inspections, trip logs, odometer readings, notes, photos and signatures.
Only use the App when it is safe and lawful to do so. Don’t handle your phone while driving in a way that breaks road rules.
You remain responsible for your obligations under road safety and heavy vehicle laws, including the Heavy Vehicle National Law and its fatigue and work diary rules. The App’s trip log is a record for you and your company. It is not an approved electronic work diary unless we tell you in writing that it is.

4. Breakdown help

When you request breakdown help, your request, the vehicle, its location, the fault and any photos are sent to one of Enroute’s partner workshops. Partner workshops are independent businesses.

The partner workshop that accepts the request does the work and invoices your company. There is nothing to pay in the App.
Once a worker is on the way, you can see their location until they arrive.
Enroute arranges the request but does not perform repairs and is not responsible for the partner workshop’s work.

5. Location

The App uses your phone’s location, including in the background, while you have a trip in progress. It stops when no trip is in progress. It also records your location for trip log entries, inspections and breakdown requests, and uses it when you look for nearby places.

Your location is shared with your company’s authorised staff, such as your dispatcher. It is not sold or used for advertising. You can change location permissions in your phone’s settings, but trips, tracking and breakdown help won’t work properly without them. The Privacy Policy has the full detail.

6. Your account

Keep your login details secure. You are responsible for activity on your account.
Tell us or your company straight away if you think someone else has used your account.
You can delete your account in the App. Deleting it hides your account. Records your company relies on, such as trip logs and inspections, stay with your company’s account. The Privacy Policy explains what happens to your data.

7. Acceptable use

You must not use the App to record false information, to access anyone else’s account or data, to interfere with the App or its security, or for anything unlawful. We may suspend or close an account that breaches these terms.

8. Our App

Enroute owns the App and its content. These terms give you a personal right to use the App for its intended purpose while your account is active. You give us permission to store and use what you upload, such as photos and signatures, to provide the App to you and your company.

9. Liability

Nothing in these terms excludes any rights you have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, that cannot be excluded.

Apart from those rights, and to the extent the law allows, the App is provided ‘as is’. We are not liable for indirect or consequential loss, or for loss caused by inaccurate information entered into the App, by a partner workshop’s work, or by the App being unavailable.

10. Ending your use

You can stop using the App and delete your account at any time. We may suspend or close your account if you breach these terms, if your company removes you, or if we stop providing the App.

11. Changes to these terms

We may update these terms. If a change is significant, we will let you know in the App or by email. Continuing to use the App after the change means you accept it.

12. General

These terms are governed by the laws of Victoria, Australia. If any part is unenforceable, the rest continues to apply. Not enforcing a right straight away does not mean we give it up.

13. Contact us

Enroute Tech Pty Ltd (ACN 670 736 562)
Dandenong South, VIC

Email: support@enroute-tech.com