Help and FAQs

I've registered but can't sign in yet

New companies are reviewed before the account is switched on. You'll get an email or SMS when it's ready. If it's taking longer than you'd expect, email us.

A driver can't see our company in their app

Check you've added them in Drivers with the mobile number they sign in with. Once they're added, your company appears in their app automatically.

A driver can't start a trip

Every vehicle on a trip needs a passing pre-start for the day. If a check failed, the vehicle needs a new inspection that passes before the trip can start.

Can I end a trip from the office?

No. Trips are ended by the driver in the Driver app, so the record shows when they really finished.

I can't raise a breakdown request

Breakdown requests aren't switched on for every account. Email us if you'd like them turned on.

Can I get my data out?

You can download trip reports and vehicle logs at any time. For anything else, email us.

Still need help?

Email support@enroute-tech.com and we'll help you with it.