Business Terms

These terms apply when a business signs up to use Enroute’s Workshop platform or Logistics platform. They form an agreement between Enroute Tech Pty Ltd (ACN 670 736 562) (‘Enroute’, ‘we’, ‘us’, ‘our’) and the business that creates the account (‘you’, ‘your business’). The person who accepts them confirms they are authorised to do so on the business’s behalf.

The people your business brings onto Enroute, such as your drivers and workers, use the Driver and Worker apps under the Driver App Terms and Worker App Terms. How we handle personal information is set out in our Privacy Policy.

Last updated: 1 October 2026

1. The services

Enroute provides software for fleets and workshops (‘the Services’):

the Workshop platform: diary and bookings, work orders and job cards, quotes, invoices, parts and inventory, and managing your workers
the Logistics platform: trips and drivers, vehicles, pre-start inspections, live tracking and trip history, and breakdown requests
the Driver app and Worker app, which your drivers and workers use to record their work against your account

We may change, add or remove features over time. If a change takes away something your business relies on, we will give you reasonable notice where we can.

2. Your account and your users

You must give accurate details when you sign up and keep them up to date.
You decide who in your business has access, and at what level. You are responsible for what your users do in your account.
Keep logins secure and tell us promptly at support@enroute-tech.com if you think an account has been misused.
Your drivers and workers must accept the app terms that apply to them. You are responsible for making sure they may use Enroute for your business.

3. Your data

Your business owns the data it puts into Enroute: your records, jobs, trips, vehicles, customers and files (‘Your Data’).

You give us permission to host, process and display Your Data to provide the Services, keep them secure and support you.
We may use Your Data in de-identified, aggregated form, which cannot identify your business or any person, to operate and improve Enroute.
You are responsible for having the right to put Your Data into Enroute, including any personal information about your staff, drivers, workers and customers.

Location data

The Driver app records location while a trip is in progress, and the Worker app records location at clock-in and clock-out and during breakdown jobs. The Privacy Policy explains exactly what is collected and when. You must:

tell your drivers and workers that their location is recorded, and why
comply with the privacy and workplace surveillance laws that apply to your business in each state and territory where you operate

We keep location data while your account is active. You can delete trips from your account. We delete your location data within 90 days after your account closes.

Vehicle history and other workshops

Service history recorded against a vehicle, by VIN or registration, can be shown to other workshops on Enroute that work on the same vehicle, so the vehicle’s history travels with it. If your workshop sends a job to another workshop through Enroute (for example as a sub-dealer), the details of that job are shared with that workshop.

4. Payments through Enroute

Workshops can take payment for their quotes and invoices through Enroute, using Stripe.

Payments are processed on your workshop’s own Stripe account. Your workshop is the seller: you are responsible for your prices, invoices, refunds and disputes with your customers.
You must accept Stripe’s terms for your account. Enroute is not a party to your sales to your customers.
If you choose to pass card processing costs on to your customers as a surcharge, it must not be more than your cost of accepting the card, as Australian law requires.

5. Breakdown requests

Logistics customers can send a breakdown request to Enroute’s partner workshops. Partner workshops are independent businesses that Enroute has enrolled.

For logistics customers: the partner workshop that accepts your request does the work and invoices your business directly. Enroute does not perform repairs and is not responsible for the partner workshop’s work.
For partner workshops: you are responsible for the work you accept and for your workers. Enroute charges a commission on breakdown jobs, as agreed when you enrol as a partner.

6. Fees

Your fees are those in your quote or order. If you don't have one, they are the plan and prices on our pricing page on the day you sign up, which we confirm to you by email. If your quote or order and the pricing page differ, your quote or order applies. Unless stated otherwise, fees are in Australian dollars and exclude GST, which is added where it applies.

Plans and users

Each plan includes a set number of web users (people who sign in to the Workshop platform or Logistics platform) and app users (drivers on the Driver app and mechanics on the Worker app). A user is one person with their own login.
We invoice your fees monthly in advance.
Extra users you add during your free months are free until the free months end. After that, users you add beyond those included in your plan are charged at your plan's extra-user rate from your next monthly bill. We don't charge for part of a month.
You can remove users or change plans at any time. The change applies from your next monthly bill. Unused included users don't carry a credit.

Free months

A new customer gets the first 3 months of their plan free. A new customer is a business that, together with its related bodies corporate and any business under common ownership, has not had an Enroute account before. The free months and the setup-fee refund are available once per new customer.
The free months start on your Go-live date: the day we email you to confirm your account is ready to use.
At least 14 days before your first invoice, we will email you its date, the amount, and how to cancel.
When the free months end, we invoice your plan monthly unless you have cancelled. If you cancel before the free months end, you won't be charged for the software.

Setup fee

A one-off setup fee covers bringing your data across and getting your team onto Enroute. It is quoted for your business, based on things like your number of users and vehicles and the data we bring across. We will tell you your setup fee in writing, in your quote, before you agree to pay it.
If you cancel before your free months end, we will refund the setup fee in full, to the account it was paid from, within 14 days.
After your free months end, the setup fee is not refundable, except where the law requires, including under the Australian Consumer Law (see section 10).

Paying

We invoice your fees, and issue a tax invoice for each one.
Invoices are payable by bank transfer within 14 days of the invoice date, unless your quote or contract says otherwise.
If an invoice is overdue, we will email you. If it is still unpaid 14 days after that email, we may suspend access to the Services until it is paid. We don't charge late fees.

Cancelling

You can cancel by emailing support@enroute-tech.com. We will confirm your cancellation by email.
During your free months, cancelling takes effect straight away. After that, it takes effect at the end of your current billing month, and you keep access until then.
Before your account closes, you can export Your Data (see section 11).

Price changes

Prices won't change during your free months.
After that, we may change our prices by giving you at least 30 days' notice by email. If you don't accept the change, you may cancel before it applies and you will not pay the new price.

Notices

We send notices to the email address on your account. A notice is received when we send it, unless we get a message that it wasn't delivered.

Enterprise agreements

If your business has an Enterprise agreement signed by both of us, the fees and terms in that agreement apply where they differ from this section.

7. Acceptable use

You must not, and must make sure your users do not:

use the Services for anything unlawful, or to record or track anyone without the notice or consent the law requires
upload material that is harmful, infringes anyone’s rights, or contains malicious code
try to access other businesses’ accounts or data, or get around security or usage limits
copy, resell or reverse engineer the Services, except as the law allows

We may suspend access if we reasonably believe these terms are being breached or the security of Enroute is at risk. Where we can, we will tell you first.

8. Our platform

Enroute owns the software, design and content of the Services. These terms give you the right to use the Services for your business while your account is active. If you send us feedback or ideas, we may use them freely.

9. Availability and support

We work to keep the Services available and secure, but we don’t promise they will be uninterrupted or error-free. Planned maintenance and events outside our control can cause interruptions. For help, contact support@enroute-tech.com.

10. Liability

Nothing in these terms excludes any rights your business has under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, that cannot be excluded.

Apart from those rights, and to the extent the law allows:

we are not liable for indirect or consequential loss, or loss of profit, revenue or data
our total liability to you under these terms is limited to the greater of the fees you paid us in the 12 months before the claim arose and A$1,000
where our liability for failing to meet a consumer guarantee can be limited, it is limited to supplying the Services again or paying the cost of having them supplied again

You are responsible for claims that arise from Your Data, or from your or your users’ breach of these terms or of the law.

11. Ending the agreement

You can close your account at any time by cancelling as set out in section 6. We can end the agreement on 30 days’ notice, or straight away if you seriously breach these terms and don’t fix the breach within 14 days of our notice. If we end the agreement other than for your breach, we will refund any fees you paid in advance for the period after it ends.

Before your account closes, you can export Your Data. After it closes, we delete Your Data, including location data, within 90 days, except records we must keep by law.

12. Changes to these terms

We may update these terms. If a change materially affects your business, we will give you at least 30 days’ notice by email before it takes effect. If you don’t accept the change, you may end the agreement without charge before it takes effect, and we will refund any fees you paid in advance for the period after it ends. Continuing to use the Services after the change takes effect means you accept it.

13. General

These terms are governed by the laws of Victoria, Australia, and you and we submit to the courts of Victoria.
If a dispute can’t be resolved by negotiation, either party may refer it to arbitration under the Resolution Institute Arbitration Rules.
You may not transfer this agreement without our written consent. We may transfer it as part of a sale or restructure of our business.
If any part of these terms is unenforceable, the rest continues to apply.
Not enforcing a right straight away does not mean we give it up.
These terms, with your quote or order (or, if you don’t have one, the pricing page as at your sign-up date) and the Privacy Policy, are the whole agreement between us about the Services.

14. Contact us

Enroute Tech Pty Ltd (ACN 670 736 562)
Dandenong South, VIC

Email: support@enroute-tech.com