Help and FAQs

My company isn't showing in the app

Your company needs to add you in Enroute using the mobile number you sign in with. Once they have, it appears automatically. If it still isn't there, check with your office.

I can't start my trip

A trip needs a passing pre-start for the day on every vehicle it uses. Do your pre-start first. If a check failed, the vehicle has to pass a new inspection before the trip can start.

I can't see a trip I was expecting

Trips appear once your company assigns them to you. Check the trip list, and ask your office if it still isn't there.

Why does the app use my location?

To show your company where the vehicle is while a trip is running, and to record where your trip log entries and pre-starts were made. It stops tracking when you have no trip running. The Privacy Policy explains what's recorded and who can see it.

How do I delete my account?

Go to your account in the app and choose Delete Account. Records you made for your company, such as trip logs and inspections, stay with the company.

Still need help?

Email support@enroute-tech.com and we'll help you with it.