Help and FAQs

I can't sign in

Check you're using the mobile number your workshop added. If you've forgotten your password, use Forgot Password? on the sign-in screen, or sign in with an SMS code instead. If the app says you no longer have access, your workshop has removed you, so talk to your manager.

A job I expected isn't showing

Jobs appear once your workshop assigns them to you. Pull down on the home screen to refresh. If it still isn't there, ask your workshop to check the job is assigned to you.

My photos haven't uploaded

If you lose signal, the app keeps your photos and uploads them when you're back online. You can check anything still waiting under your account's pending uploads.

Why does the app use my location?

To record where you clock on and off, and to show a driver where you are while you're on your way to a breakdown. You can change location access in your phone's settings, but clocking on and breakdown jobs won't work properly without it. The Privacy Policy explains what's recorded and who can see it.

How do I delete my account?

Go to your account in the app and choose Delete account. Records you made for your workshop, such as job cards and timesheets, stay with the workshop.

Still need help?

Email support@enroute-tech.com and we'll help you with it.