Terms & Privacy
The application, content and services (‘the App’) is owned and operated by Enroute Tech Pty Ltd (ACN 670 736 562) (‘Enroute’, ‘the Supplier’, ‘us’, ‘we’, ‘our’). By using or accessing the App, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (‘T&C’s’). If you do not agree to these T&C’s, please do not use the App. All Services are accepted and handled in accordance with the conditions below and you, the customer, accept these conditions by using the Services.
1. Governing law
The Supplier manages the Services from the Supplier’s offices within Australia. These T&C’s are governed by the laws of the State of Victoria. You and the Supplier agree to submit to the non-exclusive jurisdiction of the courts of Victoria. Use of this App is for residents of Australia only, and users must be over 18 years of age. The Service is not available for customers under 18 years of age.
2. Revisions to T&C’s
The Supplier may revise or amend these T&C’s at any time at our absolute discretion by posting revised terms. You agree that, in the event that any portion of these T&C’s is found to be unenforceable, the remainder of these T&C’s remain in full force and effect. Any revisions will be effective immediately. By continuing to use the Service after any revision becomes effective, you agree to be bound by the revised T&C’s.
3. Copyright
The material on this App is protected by copyright under the laws of Australia and other countries through international treaties. Unless otherwise indicated and except for information directly from or links to third-party websites, all rights (including copyright) in all content, other material and compilations contained in, or used to create or support this App including text, graphics, logos, button icons, video images, audio clips and navigational and other software (collectively the Contents) are owned or controlled by the Supplier and its related companies, affiliates, licensors and licensees.
4. Advertising & Links to Third Party Websites
This App may contain information from or hyperlinks to internet websites operated by third parties (‘linked sites’). Such information or websites are not under the control of the Supplier and the Supplier is not responsible for their contents. Links are provided for your convenience only and do not imply endorsement. You rely on such websites entirely at your own risk.
5. Personal, non-commercial use
Permission is granted to download and print hard-copy portions of this App solely for the proper and reasonable purposes of using the App as a resource, provided you do not modify the App and retain all copyright and other proprietary notices. You must not exploit any App materials for commercial purposes without our prior written permission.
6. Prohibited conduct
You are not authorised, without prior written permission of the Supplier or any other rights owner, to reproduce, frame, download, store, communicate or adapt any content from this App. No trademark contained in this App may be used without written permission.
7. Licence to use
You grant the Supplier an irrevocable, non-exclusive licence to use any material, information and ideas you transmit to this App or otherwise provide to the Supplier. You represent and warrant that you own any such data uploaded and have the right to grant this licence.
8. User conduct
You must not upload or transmit material that violates others’ rights, is unlawful or abusive, or interferes with the App’s operation. You are responsible for keeping your login details secure and liable for unauthorised use.
9. Indemnity
You agree to indemnify the Supplier and its officers, directors, employees and agents from any claims, losses or damages arising from your use of the App, breach of these T&C’s or violation of third-party rights.
10. Our Service
The Supplier makes available through the App a service facilitating the scheduling and arrangement of road-side assistance services with a network of third-party mechanics (‘the Service’).
You may request services via the App, must maintain an active account, and are responsible for accurate registration and payment information.
The Supplier acts as a technology platform connecting users with mechanics and accepts no liability for the acts or omissions of those mechanics.
Fees, payments, cancellations and refunds are handled in accordance with Australian Consumer Law.
11. Your Vehicle
You must remain with your vehicle until the mechanic arrives (unless unsafe). Failure to do so may incur additional fees.
12. Price
Prices include GST and are displayed in Australian Dollars. Prices and availability are subject to change without notice. We reserve the right to correct pricing errors.
13. Disclaimer
To the extent permitted by law, the Supplier will not be liable for any direct, indirect or consequential loss arising from use of the App or its content. You accept full responsibility for any repairs or costs incurred through App use.
14. Liability
We exclude liability for Service Requests made on the basis of information included or excluded from this App. All limitations and indemnities survive termination.
15. Disclaimer of warranty
The App is provided “as is” and used at your own risk. We make no representations or warranties as to accuracy, reliability or fitness for purpose, and we disclaim all implied warranties to the fullest extent permitted by law.
16. Rights we cannot exclude
Nothing in these terms excludes any rights you have under the Competition and Consumer Act 2010 (Cth) or other applicable law.
17. Termination
Your access to the App and/or Service may be terminated at any time without notice. All restrictions and limitations of liability survive termination.
18. Frustration (Force Majeure)
Neither party is liable for failure to perform due to events beyond its control including strikes, disasters or war. Performance is suspended for the duration of such events.
19. Privacy
The Supplier is bound by the Privacy Act 1988 (Cth) and National Privacy Principles. Personal information collected may include your name, contact details and vehicle information for the purpose of providing the Service.
Information is used to operate the App, provide support, manage transactions and meet legal obligations.
You may opt out of marketing at any time by emailing service@enroute-tech.com.
We take reasonable steps to protect personal information and destroy it when no longer needed.
Requests for access or correction can be made to the same email address.
20. Location Data Usage
The App requires access to your device's location services to enable real-time logistics monitoring and tracking of driver locations during active service requests.
Purpose: Location data is used solely for operational purposes, including:
- Real-time display of driver/mechanic location to customers awaiting service
- Route optimisation and estimated arrival time calculations
- Service delivery coordination and logistics monitoring
No Storage: Location data is transmitted and displayed in real-time only and is not stored on our servers or databases. Once a service request is completed or cancelled, location tracking ceases immediately.
User Control: You may disable location services at any time through your device settings, however this may impact the functionality of the Service and our ability to provide accurate service updates.
Security: Location data transmitted through the App is encrypted and protected during transmission using industry-standard security protocols.
Third-Party Access: Real-time location information is only shared with the mechanic assigned to your service request and authorised personnel necessary for service coordination. No location data is sold or shared with third parties for marketing purposes.
By using the App, you consent to this use of location data for the purposes outlined above.
21. General
Dispute Resolution: Unresolved disputes will be submitted to arbitration under the Resolution Institute Arbitration Rules.
No Assignment: You may not assign or transfer rights without our written consent.
Entire Understanding: These terms constitute the entire agreement between you and the Supplier and supersede prior agreements.
Waiver: Failure to enforce any right does not constitute a waiver; waivers must be in writing and signed by both parties.