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Working on Tasks

This guide shows you how to work on your assigned jobs, from accepting them to completing all tasks.

Opening a Job

From your home screen, tap on any job card to open it.

Tapping on a job card to open it

Tap any job to see the details

You'll see:

  • Order number and vehicle details at the top
  • List of tasks you need to complete
  • Any photos or notes from your manager

Accepting or Rejecting a Job

When you first open a new job, you can accept or reject it.

Accept and Reject buttons

Choose to accept or reject the job

Accept - You'll work on this job
Reject - Job goes back to your manager to reassign

Important: Once you accept a job, you cannot reject it. Only your manager can remove you from the job. Learn about how managers assign workers →

Driving to the Location

After accepting, you need to drive to the customer's location.

Go button to start driving

Slide 'Go' to start driving

Arrive button when at location

Slide 'Arrive' when you get there

Starting Your Drive

  1. You'll see the customer's address
  2. Slide the "Go" button to start
  3. Drive to the location

Arriving at Location

  1. When you arrive, slide the "Arrive" button
  2. This confirms you're at the location
  3. Now you're ready to take initial photos

Taking Initial Photos

Before you can start work, you must take photos of the job.

Taking initial photos of vehicle or work area

Take at least 3 photos before starting

You must take at least 3 photos showing:

  • The vehicle or work area
  • Any damage or issues
  • Overall condition before you start

How to take photos:

  1. Tap the camera button
  2. Take your first photo
  3. Take at least 2 more photos
  4. Once you have 3+ photos, you can start working

Tip: Take clear photos from different angles. These protect both you and the customer.

Understanding the Jobcard View

Once you have taken initial photos, you'll see the jobcard view with all your task details.

Jobcard view showing order details and tasks

Complete view of your jobcard with all information

At the top, you'll see:

  • Order number (e.g., ORDER00006)
  • Vehicle details - Registration number, make/model, VIN
  • Customer information - Who owns the vehicle

Below that:

  • Task list - All tasks you need to complete
  • Camera button - Add more photos to the jobcard
  • Notes field - notes from your manager or add your own notes about the job

Starting a Task

Once you've taken initial photos, you can start working on tasks.

Task detail screen with Start button

Task detail showing timer, comments, and checklist

What you'll see:

  • Start button (green) - Tap to begin work
  • Timer (00:00:00) - Shows time spent
  • Est time - How long the task should take (set by your manager)
  • Comment - Instructions from your manager

Note: Your manager sets the estimated time and creates the task. Learn how managers create tasks →

How to Start

  1. Read the manager's comment/instructions
  2. Review the task details
  3. Tap the green "Start" button
  4. Timer starts counting
Timer running while working

Timer counts up as you work

Two Types of Tasks

There are two types of tasks you might work on:

Tasks with Custom Checklist

Task showing custom checklist items

Some tasks have specific checklist items to complete

These tasks include:

  • Checklist items - Specific steps to complete
  • Comment - Additional instructions
  • Photo requirements - If photos are needed for checklist items

How to complete:

  1. Complete the work for each item
  2. If photos are required - Take photos first
  3. Check the box next to the item
  4. Move to the next item

Example:

  • Task: "Tyre Check"
  • Item: "Wheels - Check"
  • You check the tyres, then check the box

Important: Checking all boxes does NOT complete the task. You must press "End" when finished.

Manual Tasks (No Checklist)

Manual task without checklist

Manual tasks have no checklist - just do the work described

These tasks include:

  • Comment - What you need to do
  • Photo option - Take photos if needed
  • Spare parts - Add parts you used

How to complete:

  1. Read the comment to understand what to do
  2. Do the work
  3. Take photos if required or helpful
  4. Add any spare parts you used
  5. Press "End" when finished

Adding Spare Parts (Manual Tasks)

For manual tasks, you can add spare parts you used during the work.

Adding spare parts to a task

Record parts you used for the task

How to add spare parts:

  1. While working on the task, look for "Add Parts" or similar
  2. Tap to add a part
  3. Enter part details:
    • Part name or number
    • Quantity used
    • Any notes
  4. Save the part

Why add spare parts:

  • Your manager knows what was used
  • Helps with billing the customer
  • Keeps inventory accurate
  • Creates complete job records

Taking Photos During Work

Some tasks require photos, whether they have checklists or not.

Taking photos for tasks

Take photos when required or helpful

For tasks with checklists:

  • Photos may be required for specific checklist items
  • You MUST take photos before checking that item
  • Tap the camera icon for that checklist item

For manual tasks:

  • Photos may be required or optional
  • Take photos to document your work
  • Tap the camera button to add photos

Photo requirements:

  • Required - You MUST take photos
  • Optional - Photos are helpful but not mandatory
  • None - No photos needed

Note: Your manager sets whether photos are required, optional, or not needed. Learn about media requirements →

Pausing Your Work

Need to take a break or work on something else?

Start button before working

Tap Start to begin

Pause button while working

Start becomes Pause when working

How to Pause

  1. When working on a task, the "Start" button becomes "Pause"
  2. Tap "Pause" to stop the timer
  3. The timer stops counting
  4. You can work on other tasks or take a break

Resuming Work

  1. Open the paused task
  2. Tap "Start" again
  3. Timer continues from where it stopped

Important: Leaving the app does NOT auto-pause. If you close the app and come back, it will take you back to your ongoing task, but the timer keeps running.

Completing a Task

When you finish all the work, you need to end the task and sign.

End button to complete task

Press End when you finish all checklist items

How to Complete a Task

  1. Complete all checklist items - Check all boxes
  2. Take all required photos
  3. Tap the "End" button
  4. Sign your work - You'll see a signature screen
  5. Sign with your finger
  6. Confirm completion
Signature screen for completing task

Sign to confirm you completed the work

Remember: Even if all boxes are checked, you must press "End" and sign to complete the task.

Viewing Job Card Photos and Notes

Your manager may add photos or notes to help you.

Job card level photos and notes

View reference photos and notes from your manager

Where to find them:

  • At the job card level (before you open a specific task)
  • Scroll down to see photos and notes
  • These apply to the entire job, not just one task

How to use them:

  • Look at reference photos before starting
  • Read notes for important information
  • Check for special instructions

Tip: Managers add these photos and notes to help you do the job correctly. Learn how managers add images and notes →

Working on Multiple Tasks

A job can have multiple tasks.

Job card showing multiple tasks

Complete tasks one by one or in any order

You can:

  • Work on tasks in any order
  • Complete one task before starting another
  • Pause one task and work on a different one
  • Switch between different jobs

Task counter shows progress:

  • Example: "0/1" means 0 completed out of 1 total task
  • Updates as you complete tasks

Best Practices

✅ Do:

  • Accept jobs you can complete
  • Take clear initial photos (minimum 3)
  • Read manager comments before starting
  • Take photos when required
  • Check all checklist items carefully
  • Press "End" and sign when finished
  • Pause if you need to take a break

❌ Avoid:

  • Accepting jobs you can't do
  • Skipping initial photos
  • Forgetting to press "End" after checking all boxes
  • Not signing after ending a task
  • Leaving the app running without pausing

Common Questions

Can I reject a job after accepting it?

No, once you accept a job, only your manager can remove you. Be sure before accepting! Learn how managers reassign workers →

What if I forget to pause and close the app?

The timer keeps running! When you open the app again, it will take you back to your ongoing task. Remember to pause when taking breaks. Your manager can see the time you tracked. Learn about time tracking →

Do I need to complete tasks in order?

No, you can complete tasks in any order you want.

What if I can't complete all checklist items?

Talk to your manager. They may need to update the task or provide guidance.

Can I work on multiple jobs at once?

Yes, you can switch between different jobs and tasks as needed.

What happens after I sign and complete a task?

The task is marked as complete, and you'll return to the job card view. If there are more tasks, you can start the next one.

Quick Reference

Task Workflow:

  1. Open job from home screen
  2. Accept the job
  3. Slide "Go" to start driving
  4. Slide "Arrive" when you get there
  5. Take 3+ initial photos
  6. Open a task from the list
  7. Read comments from manager
  8. Tap "Start" to begin work
  9. Complete checklist items
  10. Take photos if required
  11. Tap "End" when finished
  12. Sign to complete

Remember:

  • Minimum 3 initial photos required
  • Check all boxes before ending
  • Must press "End" AND sign
  • Pause when taking breaks

Next Steps

Now that you know how to work on tasks:

Need Help?

If you have questions while working:

Ask your manager - They can help with:

  • Task questions
  • Job assignments
  • Technical issues

Contact support:

  • Email: support@enroute.com
  • Phone: [Your support phone number]

We're here to help!

Enroute - Unified Automotive Operations